Shipping & Returns

Shipping Policy

Local Delivery Only.
Flat rate: $ 250/Per Order.

We Service the following cities:

Chilliwack, Abbotsford, Mission & Agassiz

Unbox Cabinet Ltd. will ship all orders in the timeliest manner possible, anywhere within the City of Chilliwack, Abbotsford, Mission & Agassiz that has normal access and does not require special handling to reach the site. The company is not responsible nor liable for any delays in the shipping of your product due to transportation delays, weather issues, or any unforeseen delays that are out of our control. The shipping lead-time can take anywhere from 3-14 business days depending on the size and availability of your cabinets.

In order to receive delivery, the shipping address must locate within the City of Chilliwack, Abbotsford, Mission or Agassiz.

The destination must have “normal access” (accessible by delivery truck). Deliveries include one attempt by the shipping company to deliver the product to the customers. An individual of 18 years or older needs to be present to accept the products. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling costs.

It is the customers reasonability to prepare a clean, dry, and accessible area to accept the cabinets. The products will not be unloaded into the home but, rather drop shipped to the garage only. If no garage is available, curbside unloaded is the next available option. Once the products are delivered, it is the customers responsibility to make sure the order is complete, and all items are received. The driver will not unpack the cabinet boxes due to time restrictions; however, if a cabinet box appears to be damaged you may ask to remove the cabinet for further inspection. If you detect any missing items or damaged items from the shipment, you must document them in writing on the paperwork provided by the driver. SEE NOTES ABOVE RE: Accepting the Delivery.

Unbox Cabinet Ltd. is not responsible for loss or damage that occurs during shipment, thus it is crucial that you report any visible damage to in the presence of the carrier representative. Damages caused during shipping are not covered under the warranty. All damaged items must be reported within 7 (seven) days after the product has been delivered. Please make sure to take clear photos showing any damage.

Return & Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unassembled and not damaged. You’ll also need the receipt or proof of purchase.

Please note that all approved returns will be subject to 10% process and restocking fees.

All return items will need to be sent back to our Burnaby warehouse location at purchaser expense.

Please contact us at eric@unboxcabinets.ca for any return question as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment minus 10% process and restocking fees within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at: Eric@unboxcabinets.ca